Frequently Asked Questions
Frequently Asked Questions About Our Products and Services
Welcome to our frequently asked questions section, where we cover the most common questions about our products and services. We understand that choosing the right product is an important decision. That's why we want to make sure you have all the information you need to make an informed choice.
We understand that issues or questions can sometimes arise.
Our customer service team is ready to assist you. You can reach us through:
- Email: info@littlethingz.com
- Phone: +32 (0)11 397 398
In addition, we have a comprehensive help section below on our website where you can quickly find answers to frequently asked questions. That way, you can always get the support you need.
Little Thingz is webshop-only. However, you can visit our sister store Babee World. They are located at the same address, so you can simply ask to view the product you liked on our website at the Babee World store. Address: Heuveneindeweg 121, 3520 Zonhoven
If you order before 12pm on a weekday and all items are in stock, your package will often ship the same business day.
Delivery times:
- Belgium: 1–2 business days
- Netherlands: 1–2 business days
- Germany: 1–2 business days
- France: 1–2 business days
- Luxembourg: 1–2 business days
- Other European countries: usually 3–5 business days
- Worldwide shipping: average 5–8 business days
You can also find all information about shipping here
Belgium: €4,95 (free from €50)
Netherlands: €5,50 (free from €50)
Luxembourg: €11,95
France: €13,95
Germany: €9,95
Romania: €36,95
Greece: €29,95
Latvia: €29,95
Portugal: €29,95
Spain: €16,95
China: €29,95
Canada: €44,95
Japan: €44,95
New Zealand: €44,95
Norway: €44,95
United States: €44,95
Indonesia: €44,95
Thailand: €44,95
Don't see your country listed above? Please contact us at info@littlethingz.com
Outside the EU? Please note that import duties or customs taxes may apply. These costs are the customer's responsibility and are collected by local customs upon delivery.
Yes, Little Thingz ships worldwide. We deliver to various European countries and internationally, including, among others, Australia, Canada, and Japan.
You can find more information here.
Yes, in Belgium you can also choose delivery to a service point. You can find more information on our shipping page.
Yes, once your order has been shipped, you will receive a track & trace so you can easily track your package.
Many of our products are in stock and ship quickly. For specific brands or larger items, an alternative delivery lead time may be listed on the product page.
Yes, happy to help. A Little Thingz package can feel like a gift all on its own. When adding the product to your shopping cart, select the option to have the item gift-wrapped. Want to add a gift card? Just write your message in the 'notes' section and we’ll put together a lovely custom card for you!
Yes, you can return your order within the statutory return period, provided it is unused and in its original condition. You can do this via our return portal.
Absolutely. Pickup is available in Zonhoven. Choose the 'Pickup' option when paying. You will receive an email as soon as your order is ready for pickup. Pickup is available Monday through Saturday from 9:30 AM to 6:00 PM. Pickup address: Heuveneindeweg 121, 3520 Zonhoven (Warehouse 1)
Our website is designed so you can search by age, occasion, gender, and more—so you’ll always be sure you’re buying a gift that hits the mark!
Little Thingz offers a carefully selected range of sustainable, educational and original toys online. www.littlethingz.be