Complaints

Complaints or disputes

It can always happen that something does not go quite as planned.

We recommend that you first make complaints known to us by emailing [email protected]. Mention your order number, describe the complaint and add photos if possible. This way we can follow up your complaint better.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.