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Returns

Reflextion period/Return

No It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

Then After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs if you paid this when placing your order (this does not include the return costs), when returning the entire order. If you return part of your order, only this part will be refunded and no shipping costs. The costs for returning from your home to the webshop are for your own account. It is best to consult the exact rates on the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. You can also always use the model withdrawal form or issue another unambiguous statement, but you are not obliged to do so.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.

 

I want to exchange one or more items? 

We do not provide an exchange service. All returned items are refunded after receipt and verification. If you want another item, we invite you to re-order the item (or items) directly on our webshop so that you receive them as quickly as possible. It sometimes takes a while before we receive return packages, we thank you in advance for your understanding. 

 

Processing and reimbursement of a return. 

The processing of a return takes approximately 3 to 5 working days after receipt. As soon as it has been processed and checked, the amount will be refunded as quickly as possible up to a maximum of 14 days after receipt of the return to the account with which the payment was made. 

If you return the entire order, it will also be fully refunded. 

If you return part of your order, only this part will be reimbursed and no shipping costs.

If your package returns to us because you didn't pick it up on time at a collection point (7 days available for collection with different prior notifications), we offer you 2 choices:

  1. We resend the package, but we will charge new shipping costs for this. (Choice of home address or collection point, rates per country and option to be found under shipment) The new shipment happens after receipt of payment.

    2. Your order will be reimbursed and the shipping costs incurred will be deducted. 

Our customers receive several notifications that their package is on the way for delivery and / or has been delivered to a collection point and the package is available here for 7 days for collection. They are therefore sufficiently informed and bear the responsibility to collect the package on time. If this is not done, return costs will be incurred in addition to shipping costs. Consider our ecological footprint and collect your package in time. 

 

Return address

Little Thingz

Schipperstraat 5

3945 Kwaadmechelen

Belgium

 

The best way to work with an account:

• Go to your order via your account.

• Click on the correct order and at the bottom of this page you have a return item(s) button.

• On this page you can always follow the status of your return.

• Please return the product unused and in the original packaging with your name and order number. For a quick handling of your return, we ask you to fill in the return form and put it in the box with your products. Download your return form here >

• Upon receipt and after verification, the amount is refunded to the account with which the payment was made.

 

The best way to work without an account:

• Register your return via [email protected], stating your full name, order number and reason for the return.

• Please return the product unused and in the original packaging with your name and order number. For a quick handling of your return, we ask you to fill in the return form and put it in the box with your products. Download your return form here >

• Upon receipt and after verification, the amount is refunded to the account with which the payment was made.

 

Exception custom products

Ball pits that you buy through this webshop are custom made according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Sealed products exception

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken and is not suitable for return, for reasons of health protection or hygiene. If the seal is broken, your order is final and cannot be returned. (Sealed items are, for example, pacifiers for health protection or hygiene reasons)

 

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